Return Policy

Effective Date: July 10, 2025

At Outking Clothing, your satisfaction is our priority. We want you to love your purchase, but if you're not completely satisfied, we're here to help with our hassle-free return policy.

Return Window

30-Day Return Period: You have 30 days from the date of delivery to return items for a full refund or exchange.

Holiday Extensions: Items purchased during holiday periods (November 1 - December 31) can be returned until January 31 of the following year.

Return Conditions

To be eligible for a return, items must meet the following conditions:

  • Unworn and Unwashed: Items must be in new, unworn condition
  • Original Tags: All original tags must be attached
  • Original Packaging: Items should be returned in original packaging when possible
  • No Damage: Items must be free from stains, odors, or damage
  • Proof of Purchase: Original receipt or order confirmation required

Non-Returnable Items

The following items cannot be returned for hygiene and safety reasons:

  • Underwear and intimate apparel
  • Swimwear (unless tags are attached and hygienic liner is intact)
  • Items marked as "Final Sale"
  • Customized or personalized items
  • Items damaged by misuse or normal wear

How to Return Items

Step 1: Contact Us

Email us at Support@outkingclothing.com with:

  • Your order number
  • Items you wish to return
  • Reason for return (optional but helpful)
  • Whether you want a refund or exchange

Step 2: Receive Return Instructions

We'll respond within 24 hours with:

  • Return authorization number
  • Return shipping label (if applicable)
  • Detailed return instructions

Step 3: Package Your Return

  • Include all original tags and packaging
  • Add your return authorization number to the package
  • Use a sturdy box or mailer to prevent damage

Step 4: Ship Your Return

Return Address:

Outking Clothing Returns
1214 Dolton Drive
Dallas, Texas, 75207
United States

Return Shipping

Customer Responsibility: Customers are responsible for return shipping costs unless:

  • Item was defective or damaged upon arrival
  • Wrong item was sent
  • Item significantly differs from description

International Returns: International customers are responsible for all return shipping costs and customs fees.

Shipping Insurance: We recommend using trackable shipping with insurance for returns over $100.

Refunds

Processing Time: Refunds are processed within 3-5 business days after we receive your return.

Refund Method: Refunds are issued to the original payment method used for purchase.

Refund Timeline:

  • Credit/Debit Cards: 5-10 business days
  • PayPal: 3-5 business days

Partial Refunds: Items returned without original tags or in used condition may receive a partial refund at our discretion.

Exchanges

Size Exchanges: We offer free size exchanges within the US for the same item in a different size.

Color/Style Exchanges: Different colors or styles are processed as returns and new orders.

Exchange Process:

  1. Contact Support@outkingclothing.com
  2. Specify the size you need
  3. We'll send you a prepaid return label
  4. Ship your original item back to us
  5. We'll send your new size once received

Defective or Damaged Items

If you receive a defective or damaged item:

  1. Contact us immediately at Support@outkingclothing.com
  2. Include photos of the defect or damage
  3. Provide your order number and description of the issue

We'll provide a prepaid return label and send a replacement or full refund.

Wrong Item Received

If you receive the wrong item:

  • Contact us within 7 days of delivery
  • We'll provide a prepaid return label
  • We'll send the correct item via expedited shipping
  • No charges apply for our shipping errors

Return Status and Tracking

Return Tracking: Once you ship your return, email us the tracking number for faster processing.

Return Confirmation: You'll receive an email confirmation when we receive and process your return.

Status Updates: Check your return status by emailing Support@outkingclothing.com with your return authorization number.

Store Credit

Store Credit Option: Choose store credit for 110% of your return value (10% bonus).

Store Credit Benefits:

  • No expiration date
  • Can be used on sale items
  • Transferable to friends and family
  • Stackable with other promotions

Frequently Asked Questions

Q: Can I return sale items?
A: Yes, unless marked as "Final Sale."

Q: What if I lost my receipt?
A: We can look up your order using your email address or phone number.

Q: Can I return items bought with a discount code?
A: Yes, you'll receive a refund for the amount actually paid.

Contact Information

For questions about returns or to start a return:

  • Email: Support@outkingclothing.com
  • Response Time: Within 24 hours during business days
  • Business Hours: Monday-Friday, 9 AM - 6 PM EST

Policy Updates

We reserve the right to update this return policy. Changes will be posted on this page with an updated effective date.

Last Updated: July 10, 2025