Shipping Policy

Effective Date: July 10, 2025

At Outking Clothing, we're committed to getting your order to you quickly and safely. This shipping policy outlines our shipping methods, costs, processing times, and delivery information.

Processing Time

Order Processing: All orders are processed within 1-3 business days (Monday-Friday, excluding holidays).

Order Confirmation: You'll receive an email confirmation with tracking information once your order ships.

Processing Delays: During peak seasons (holidays, sales events), processing may take up to 5 business days.

Shipping Methods and Delivery Times

Domestic Shipping (United States)

  • Standard Shipping: 3-7 business days

International Shipping

  • Canada: 7-14 business days
  • Europe: 10-21 business days
  • Australia/New Zealand: 14-21 business days
  • Rest of World: 14-28 business days

Note: Delivery times are estimates and may vary due to customs processing, weather, or carrier delays.

Shipping Costs

Domestic Shipping Rates

  • Standard Shipping: FREE on orders $100+, otherwise Currier Live Rates

Free Shipping Promotions: Occasionally we offer free shipping promotions. These will be clearly displayed on our website and in promotional emails.

Shipping Addresses

Accuracy: Please ensure your shipping address is complete and accurate. We are not responsible for packages delivered to incorrect addresses provided by the customer.

Address Changes: Address changes can only be made before the order ships. Contact us immediately at Support@outkingclothing.com if you need to change your address.

PO Boxes: We ship to PO Boxes for standard shipping only. Express and overnight shipping require a physical address.

International Shipping Information

Customs and Duties: International customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in our shipping costs.

Customs Forms: We accurately declare the value and contents of all international shipments on customs forms.

Restricted Countries: We currently do not ship to certain countries due to shipping restrictions. Please contact us if you're unsure about shipping to your location.

Order Tracking

Tracking Information: Once your order ships, you'll receive a tracking number via email.

Tracking Updates: Tracking information may take 24-48 hours to update after shipping.

Delivery Confirmation: Most shipments require a signature upon delivery for security purposes.

Delivery Issues

Failed Delivery Attempts: If delivery fails due to incorrect address or unavailability, the package will be returned to the carrier facility. Additional delivery fees may apply.

Lost Packages: If your package shows as delivered but you haven't received it, please:

  1. Check with neighbors and household members
  2. Look around your delivery area (porches, garages, etc.)
  3. Contact the shipping carrier
  4. Wait 24-48 hours as packages are sometimes marked delivered early

If the package is confirmed lost, we'll work with you to resolve the issue.

Damaged Packages: If your package arrives damaged, please:

  1. Take photos of the damaged package and contents
  2. Contact us within 48 hours at info@outkingclothing.com
  3. Keep all packaging materials for inspection

Special Shipping Situations

Pre-Orders: Pre-order items will ship when they become available. You'll be notified of any delays.

Backorders: If an item is backordered, we'll notify you and give you the option to wait or cancel that item.

Multiple Items: Orders with multiple items may ship separately to get items to you faster. You'll receive tracking for each shipment.

Holiday and Peak Season Shipping

Holiday Deadlines: We'll post holiday shipping deadlines on our website to ensure delivery by specific dates.

Peak Season Delays: During busy periods, shipping times may be extended due to high volume.

Return Shipping

Return Costs: Customers are responsible for return shipping costs unless the item was defective or we made an error.

Return Labels: We can provide prepaid return labels for a fee, which will be deducted from your refund.

Shipping Restrictions

Hazardous Materials: We cannot ship items containing hazardous materials.

Size and Weight Limits: Oversized or overweight items may incur additional shipping charges.

Contact Information

For shipping questions or issues, please contact us:

Business Hours: Monday-Friday, 9 AM - 5 PM CST

Policy Updates

We reserve the right to update this shipping policy at any time. Changes will be posted on this page with an updated effective date.

Last Updated: July 10, 2025